Your privacy matters to us. Find out exactly how RedStag collects, uses, and protects the personal information of every Malaysia member — transparently and responsibly.
Privacy is not just a word at RedStag — it is a core value we practise at every layer of our systems and processes, every single day.
All data transmitted between your device and RedStag servers is protected with 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.
Member personal data is stored on servers protected by strict access controls, regular audits, and secure backup systems. No unauthorised party can access your information.
RedStag has never and will never sell, rent or share your personal data with any third party for marketing purposes without your explicit consent.
You can update, review, or request deletion of your personal data at any time via your account dashboard or by contacting our support team.
The RedStag privacy policy is built on strict international data protection standards, ensuring your rights as a user are always respected and fully protected.
You have full control over whether you wish to receive marketing communications from RedStag. This preference can be changed at any time through your account settings.
RedStag is committed to protecting the privacy and data security of all our members. As an online entertainment platform operating for the Malaysia market, we understand the importance of the trust you place in us each time you share personal information during registration and while using the platform.
This Privacy Policy is designed to provide full transparency about our data handling practices. We want you to know exactly what data we collect, why we need it, how we use it, who we share it with (where applicable), and what rights you have over that data.
We encourage you to read this policy carefully. If you have any questions or concerns, the RedStag customer support team is ready to assist you through the channels provided in your member account.
This policy applies to all users of the RedStag website, the RedStag mobile app, and all related services we provide to Malaysia members.
RedStag only collects personal data that is strictly necessary to deliver a safe, seamless and responsible service. The following are the categories of data we collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad or passport number | Account registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Communications, notices & customer support |
| Financial Data | Bank account number, e-wallet details, transaction records | Deposit & withdrawal processing |
| Usage Data | Gaming history, wagering records, login activity | Account security & service improvements |
| Technical Data | IP address, device type, web browser, operating system | Fraud detection & platform security |
| Cookie Data | User preferences, login sessions, analytics data | User experience & website performance |
We may also collect data you voluntarily share when contacting our customer support team, participating in promotions, or providing feedback about our services.
The personal data we collect is used for legitimate and specific purposes only. Here are the primary ways we use your information:
We will not use your data for any purpose other than those stated above without obtaining your consent first.
RedStag does not sell or rent your personal data. However, in certain circumstances, we may need to share your information with selected third parties:
All third parties working with us are required to comply with strict data protection standards and may only use your data for purposes we have specified. They are not permitted to use your data for their own interests.
RedStag uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience.
The security of your personal data is our highest priority. RedStag implements multiple layers of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction.
While we take all reasonable measures, no system is 100% immune. We encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
RedStag retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by law.
Once the retention period has expired and there is no ongoing legal requirement, your data will be securely deleted or permanently anonymised from our systems.
As a RedStag member, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict how we process your personal data.
To exercise any of the rights above, please log in to your account and contact our customer support team. We will process your request within 30 business days.
RedStag is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from minors.
If we become aware that personal data of an individual under 18 has been collected without proper verification, we will take immediate action to delete that data and close the associated account.
RedStag may update this Privacy Policy from time to time to reflect changes in our privacy practices, new technologies, regulatory requirements or other legitimate purposes. Any significant changes will be communicated to you via:
Your continued use of the RedStag platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For requests requiring in-depth investigation, the response period may extend up to 30 business days, and we will notify you if this is the case.